Frequently Asked Questions

Welcome to the AVENZLY Help Center.

Below are answers to frequently asked questions about shopping, orders, payments, shipping, returns, and customer support.

Orders & Shopping

How do I place an order?

Browse our collections, select your preferred products, choose the appropriate size or variation, and add the items to your shopping cart.

Proceed to checkout, enter your shipping and payment information, and complete your purchase.

Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive a confirmation email at the address provided during checkout.

If you do not receive the email, please check your spam or junk folder.

Can I change my order?

Please contact us as soon as possible.

Changes may be possible before your order enters fulfillment or shipment.

Can I cancel my order?

You may request cancellation by emailing info@avenzly.store.

We will review the request based on the order's fulfillment status and applicable cancellation rights.

Shipping & Delivery

Do you ship internationally?

We offer shipping to supported international destinations.

Available shipping destinations are determined during checkout.

How long does shipping take?

Estimated shipping times after dispatch are:

• United States: 7–18 business days.

• United Kingdom: 7–18 business days.

• Canada: 7–18 business days.

• Australia: 7–18 business days.

• Europe: 10–21 business days.

• Other supported countries: 10–28 business days.

Order processing generally requires an additional 1–3 business days.

How can I track my order?

Tracking information will be provided when available after your order ships.

You can use the tracking number or the tracking link included in your shipping confirmation email.

Why is my tracking information not updating?

Tracking updates may take 24–72 hours to appear after dispatch.

International shipments may also experience periods without tracking updates while moving between logistics facilities.

Will all my items arrive together?

Not necessarily.

Items may be shipped separately depending on inventory and fulfillment locations.

What if my package is delayed?

Please contact our customer support team with your order number.

We will review the shipment status and assist where possible.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment availability may vary by country and device.

Is my payment information secure?

Payments are processed using payment service providers and security measures designed to protect payment information.

What currency do you use?

Our primary display currency is USD.

If other currencies are available, the applicable currency and total will be displayed during checkout.

Products & Sizing

How do I choose the correct size?

Please review the size chart and measurements provided on each product page.

We recommend comparing product measurements with your own measurements or a similar item you already own.

Are product colors exactly as shown?

We aim to represent product colors accurately.

However, colors may vary slightly depending on lighting and screen settings.

Do you restock sold-out items?

Some products may be restocked, while others may be discontinued.

Availability depends on the product and supplier.

Returns & Refunds

What is your return period?

Eligible products may be returned within 30 calendar days after delivery.

Please review our Return & Refund Policy for details.

How do I request a return?

Email info@avenzly.store with your order number and the reason for your return.

Our team will provide instructions.

Do you offer exchanges?

Exchanges may be available for eligible items, subject to stock availability.

When will I receive my refund?

Approved refunds are generally initiated within 5–10 business days after approval, unless a shorter period is required by applicable law.

Your payment provider may require additional time to post the refund.

What if I receive a damaged or incorrect product?

Please contact us with your order number and photographs of the issue.

We will review your request and provide an appropriate resolution.

Customer Support

How can I contact AVENZLY?

Email: info@avenzly.store

When is customer support available?

Monday – Friday
9:00 AM – 6:00 PM Eastern Time

How quickly will you respond?

We aim to respond within 24–48 business hours.

Thank you for shopping with AVENZLY.