Return & Refund Policy

Last Updated: October 21, 2026

At AVENZLY, customer satisfaction is important to us.

We understand that an item may not always meet your expectations. Our return and refund policy explains how eligible purchases may be returned, exchanged, or refunded.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a standard return, items must generally:

• Be unused and unworn.

• Be in their original condition.

• Have original product tags attached, where applicable.

• Include original packaging and accessories, where reasonably required.

• Be accompanied by proof of purchase.

Customers may inspect and try on eligible products to determine their suitability, provided they do not cause damage or excessive wear.

Your statutory consumer rights remain unaffected.

2. How to Request a Return

To initiate a return, contact:

info@avenzly.store

Please provide:

1. Your order number.

2. Your full name.

3. The email address associated with the order.

4. The item you wish to return.

5. The reason for your return.

6. Photographs, if the item is defective, damaged, or incorrect.

Our support team will review your request and provide instructions.

Please do not ship products to an address that has not been confirmed by our support team.

3. Return Authorization

After receiving your request, our team may provide:

• Return approval.

• Return shipping instructions.

• The designated return address.

• Packaging recommendations.

• Additional information relevant to your request.

Return locations may vary depending on the product and fulfillment arrangements.

Our business mailing address is not automatically an authorized return location.

4. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by applicable law.

Examples may include:

• Personalized or customized products.

• Products manufactured to individual specifications.

• Certain hygiene-sensitive items with broken protective seals.

• Gift cards.

• Items explicitly identified as final sale before purchase, where legally permitted.

Products that arrive defective, damaged, or materially different from their description remain subject to applicable consumer protection rights.

5. Clothing Returns

Eligible clothing items may be returned within the return period if they are in acceptable condition.

Items should be free from:

• Excessive wear.

• Washing or alteration.

• Stains.

• Damage caused after delivery.

• Strong odors or other conditions inconsistent with reasonable inspection.

Original tags should remain attached where possible.

6. Footwear Returns

Shoes should be tried on indoors on a clean surface.

Returned footwear should not show signs of outdoor use or excessive wear.

Please retain the original shoe box and any included accessories.

Do not attach shipping labels directly to the original shoe box. Use suitable outer packaging.

7. Handbags & Accessories

Eligible handbags and accessories should be returned with the original accessories and packaging reasonably necessary to identify and protect the product.

Items should not show signs of damage or excessive use.

8. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us promptly.

Include photographs showing the issue and your order number.

After reviewing the information, we may offer an appropriate remedy, including:

• Replacement.

• Exchange.

• Repair, where appropriate.

• Full or partial refund.

The remedy will depend on the circumstances and applicable consumer protection requirements.

Customers will not be charged return shipping costs for confirmed seller errors or defective products where the seller is legally responsible for those costs.

9. Exchanges

We may offer exchanges for eligible items, subject to availability.

If you would like a different size, color, or style, please contact customer support.

Exchange requests are subject to stock availability and applicable return conditions.

If a replacement item is unavailable, we may offer a refund or another appropriate resolution.

10. Return Shipping Costs

For voluntary returns involving correctly supplied products, customers may be responsible for return shipping charges, unless otherwise stated or required by law.

For confirmed defective, damaged, or incorrect products, AVENZLY will cover reasonable return shipping costs where required by applicable law or our stated policy.

Any applicable return shipping charges will be communicated before the return is completed.

11. Refund Processing

Once a returned item is received and inspected, we will notify you of the outcome.

Approved refunds are generally initiated within 5–10 business days after approval.

Refunds are normally issued to the original payment method.

The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.

Applicable law may require an earlier refund or different processing procedure, in which case those requirements will apply.

12. Original Shipping Charges

Whether original shipping charges are refundable depends on the reason for the return, the shipping terms, and applicable law.

If an order is canceled or returned under a statutory withdrawal right, legally required refunds of standard delivery charges will be honored.

Additional premium shipping charges may be non-refundable where permitted by law.

13. Partial Refunds

In circumstances permitted by law, a partial refund may be offered when:

• An item has experienced a reduction in value caused by handling beyond what is reasonably necessary to inspect it.

• A customer agrees to retain an item with a minor issue.

• Another mutually agreed resolution is appropriate.

Any partial refund will be explained before processing.

14. Refunds for Lost Orders

If an order is confirmed lost before successful delivery, we will review the shipment and provide an appropriate remedy.

Depending on the circumstances, this may include replacement or refund.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may be canceled before they enter shipment or an irreversible fulfillment stage.

If an order has already shipped, the standard return process may apply.

Statutory cancellation rights remain unaffected.

16. International Returns

Customers outside the United States should contact our support team before returning merchandise.

Return shipping arrangements, customs documentation, and available return locations may vary by country.

Customers should not independently return products to an international address without authorization.

17. Consumer Rights

Nothing in this policy limits or excludes rights that cannot legally be waived under applicable consumer protection laws.

Customers in certain jurisdictions may have additional cancellation, refund, or product conformity rights.

Where local law provides stronger protections, those protections will apply.

18. Contact Us

For returns, exchanges, and refunds:

Email: info@avenzly.store

Website: avenzly.store

Our support team aims to respond within 24–48 business hours.