SHIPPING POLICY

Shipping Policy

Last Updated: October 21, 2026

Thank you for shopping with AVENZLY.

We aim to provide a reliable and transparent shipping experience for our customers.

Please review the following information regarding order processing, shipping destinations, estimated delivery times, tracking, and other shipping-related matters.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Processing includes:

Payment verification.
Order confirmation.
Product preparation.
Quality checks, where applicable.
Packaging.
Shipment arrangement.

Processing time does not include the time required for transportation and delivery.

During promotional events, holidays, or periods of increased order volume, processing may take longer.

If a significant delay affects your order, we will make reasonable efforts to notify you.

2. Estimated Shipping Times

Delivery times depend on the destination, shipping carrier, customs procedures, and local delivery conditions.

Our general estimated shipping times are:

Destination	Estimated Delivery
United States	7–18 business days
United Kingdom	7–18 business days
Canada	7–18 business days
Australia	7–18 business days
European Countries	10–21 business days
Other Supported Countries	10–28 business days

These estimates begin after the order has been dispatched.

The total estimated time from order placement to delivery includes both processing and shipping.

Delivery estimates are not guarantees.

3. Shipping Costs

Shipping charges, if applicable, are displayed during checkout before payment is completed.

Any free-shipping promotions will be clearly identified on our website or at checkout.

We do not add undisclosed shipping charges after an order has been placed.

4. International Shipping

AVENZLY may ship to customers in multiple countries and regions.

Shipping availability is determined by the destination entered during checkout.

Certain products may be unavailable for shipment to particular locations because of carrier limitations, import restrictions, or other logistical requirements.

We reserve the right to cancel and refund an order if delivery to the selected destination is not possible.

5. Customs Duties & Import Taxes

International shipments may be subject to customs inspections, import regulations, duties, or taxes imposed by the destination country.

The responsibility for these charges depends on the shipping terms presented during checkout.

Where duties and taxes are included in the purchase price or shipping charges, this will be indicated to the customer.

Where such charges are not included, customers may be responsible for paying applicable import duties, taxes, or customs fees.

AVENZLY does not control customs decisions or clearance times.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email when tracking information is available.

Tracking information may include:

Shipping carrier.
Tracking number.
Shipment status.
Estimated delivery information, where available.

Please allow approximately 24–72 hours after dispatch for tracking information to begin updating.

Tracking updates may be delayed during international transit or customs processing.

7. Multiple Shipments

Some orders may contain products shipped from different fulfillment locations.

As a result, items from the same order may arrive in separate packages and on different dates.

Where possible, tracking information will be provided for each shipment.

Separate shipments do not necessarily indicate that any items are missing.

8. Shipping Delays

Although we aim to meet estimated delivery times, delays may occur because of circumstances outside our reasonable control.

These may include:

Severe weather.
Natural disasters.
Customs inspections.
Transportation disruptions.
Carrier operational delays.
Public holidays.
Incorrect or incomplete shipping information.
Unexpected supply or fulfillment disruptions.

We appreciate your patience when such circumstances arise.

If your shipment is significantly delayed, please contact our support team.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

Recipient name.
Street address.
Apartment or unit number.
City and postal code.
Country.
Contact telephone number, where required.

If you notice an error, contact us as soon as possible at info@avenzly.store.

We will attempt to update the shipping information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

10. Failed Delivery & Returned Packages

Packages may be returned to the sender because of:

Incorrect addresses.
Repeated unsuccessful delivery attempts.
Refusal of delivery.
Failure to complete required customs procedures.
Failure to collect a package from a designated collection point.

If your package is returned, please contact our customer support team.

Depending on the circumstances, we may offer reshipment or a refund in accordance with our policies and applicable consumer protection laws.

Additional shipping charges may apply when a customer requests reshipment because of an incorrect address or another customer-caused delivery issue.

11. Lost Packages

If tracking information indicates that a package has not been delivered within a reasonable period, please contact us.

We may initiate an investigation with the shipping carrier.

Customers should not be required to resolve carrier-related delivery problems without assistance from our support team.

Where a shipment is confirmed lost before delivery, we will provide an appropriate remedy, which may include replacement or refund, subject to applicable law.